(800) 774-8036

Telecommunications Services Coordinator

Orlando, FL
Date Added: June 21, 2022
Software Resources, Inc. has a job opportunity available for a Telecom Services Coordinator in the Orlando, FL.

Hybrid (50 remote/50 on-site in Orlando, FL)

Representative Duties:
  • Must have experience with Avaya Communication Manager
  • Receives and processes all voice and data requests. Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.
  • Recommends, designs and implements technical solutions including call management systems, voice response applications and computer telephony integration (CTI) technology.
  • Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, internet protocol (IP) telephony and application of system patches.
  • Obtains cost estimates for installations, changes and communication repairs.
  • Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.
  • Performs other related duties as assigned.
Minimum Qualifications:
  • Bachelor’s Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering or other closely related field and three years’ experience supporting converged private branch exchange (PBX) and Voice Mail networks with multiple locations or an equivalent combination of related education, training and experience.
  • Ability to program and support PBX, automatic call distribution (ACD), voice over Internet protocol (VoIP) and voice messaging systems.
  • Avaya Communication Manager experience
  • Avaya Call Center Technology including Avaya One-X software
  • Experience with Avaya voicemail (Aura Messaging)
  • Experience with Avaya IP Telephony
  • Develops and assist with customer needs for communications services
  • Experience with Avaya Call Recording applications
  • Experience working with Telecommunication to establish new circuits and verify billing
  • Knowledge of wiring and cabling terminology

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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