(800) 774-8036

Technical Support Technician

Jacksonville, FL
Date Added: October 11, 2021
Software Resources has an immediate contract job opportunity for a Technical Support Technician with a major organization in Jacksonville, FL.

This position is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services. The Technical Support Technician II works under general supervision to provide optimal solutions in meeting customer needs. The focus of the work is to identify and resolve technical problems in a timely and accurate manner.

  • Work with corporate customers in the resolution of technical issues.
  • Plan, organize, and coordinate work assignments and prioritize workload.
  • Keep abreast of emerging technologies.
  • Recognize, identify, isolate, and resolve problems with information system products and services.


  • Strong knowledge of various user application packages.
  • Knowledge and experience of specific operating systems, networks, and platforms.


  • Skill in oral and written communications.
  • Demonstrated customer service orientation and focus.
  • Demonstrated ability to solve technical problems quickly.
  • Demonstrated ability to work effectively with customers and technical staff to resolve problems.
  • Demonstrated experience in troubleshooting and problem resolution.


  • Associates Degree in Computer Science/ Information Technology or related field OR 2 years of relevant experience OR a combination of education and relevant work experience equivalent to 2 years.
  • MCDST or MCITP: Windows 7 Enterprise Desktop Support Technician Certification Preferred.
  • The ability for extended travel in the event of a catastrophic event (up to three consecutive weeks).


  • 2 or more years of experience providing technical support relevant to position in an enterprise environment.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!


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