(800) 774-8036

Sr. Business Applications Analyst

Orlando, FL
Date Added: November 18, 2020
Software Resources has an immediate, contract job opportunity for a Sr. Business Applications Analyst with a major corporation in Orlando, FL.

” Provide administration and support of the Siemens call center line of products and Genesys IVR systems
” Interface with functional users to define and document functional requirements for application software using structured user interviewing techniques.
” Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques.
” Identify opportunities for improvement within the system, including making recommendations on how users can best utilize the product to accomplish their functional objectives.
” Evaluate existing and new system functionality and determine any requirements not met by the specific system, and develop action plan to correct deficiencies.
” Develop, research, and evaluate feasibility of alternatives to meet project objectives and recommend optimal alternatives.
” Guide and participate with the Programmer Analyst(s) in the conversion of system requirements into detaile

” BS or BA in MIS or Information Systems, Business Administration or related field. Equivalent experience will be considered.
” Minimum five (5) years of Business Application Analyst or functional support experience.
” Minimum two (2) years of Project Management experience using MS Project preferred. (Project Management certification desired but not required)
” 3+ Years of Siemens experience and call center operations is required, certification a plus.
” 3+ Years of production experience with VoIP is preferred
” Requires extensive knowledge of IVR systems, ACD routing, and call center operations
” Requires working knowledge of IP networking, VoIP, PRI, trunk signaling protocols, trunk and port programming, call routing, etc.
” Requires working knowledge of telephony applications and unified communications systems
” Requires working knowledge of the technical design, installation and configuration of network and Siemens telecom equipment
” Experience working with ACD agents

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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