(800) 774-8036

Sr. Business Analyst – Enterprise Service Management

Celebration, FL
Date Added: May 02, 2022
Software Resources has an immediate, long term contract job opportunity for a Sr. Business Analyst – Enterprise Service Management with a major corporation in Celebration, FL.

This individual will engage business stakeholders to: elicit and define business requirements; design, develop, and collaborate with other team members to implement solutions that meet business needs; collaborate with cross-functional teams to implement integrated solutions; provide Scrum support for a major project initiative.

The role will help service owners and stakeholders achieve business benefits by ensuring that requirements for both the end user and the delivery team are considered and included. The role will advise the technology customer on which functionality is important to their particular product set and target customer base and will be responsible for documenting any required business changes from the standard functionality of service catalog.

The role requires extended understanding of business processes and practices and an end user mentality; strong business analysis skills; strong project management and communication skills. The role will interface with multiple departments across Technology and our End User communities. This role will also require some Scrum experience, with approx. 25% of the role dedicated to managing project planning and sprints, in conjuction with the functional team and project resources.

Activities include:
• Work with technology and end user communities to understand business processes and elicit, define, analyze and document requirements. Lead discussions and workshops mapping business requirements.
• Collaborate with functional and technical teams across Disney Technology to define, design and deliver robust integrated solutions that meet business needs, follow industry best practices, leverage standard application functionality, adhere to application design guidelines, strategies, best practices, knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks.
• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, sustain high delivery quality and ultimately deliver the project successfully.
• Define and document integration requirements. Previous Active Directory or ServiceNow Integration documentation experience preferred, other Orchestration Integration experience can meet the need.
• Define and document End User Experience and User Interface requirements, to include accessibility and usability needs for inclusivity needs
• Create deliverables according to the Software Development Lifecycle such as user stories, requirements documentation, functional and technical specifications, test cases, and system documentation.
• Create integrated test cases to cover business processes and system functions; collaborate with QA resources to execute tests; analyze and resolve defects.
• Collaborate with business partners throughout the development lifecycle to ensure solutions will meet business needs and deliver the desired benefits.
• Facilitate resolution of cross-team business issues.
• Collaborate with business partners on deployment including training, change management, and communications.
• Manage own work to deliver according to project schedules; be accountable for delivery.
• Apply project management standards and concepts; prepare work estimates and work schedules; create and update documentation including project plans, user stories and manage the sprint backlog.
• Support production systems; proactively work to analyze and resolve production problems in a timely manner. Assess and resolve end user service requests. Contribute to continuous improvement processes including identification of root cause and corrective actions.
• Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices.

Basic Qualifications:
• 4-Year Degree or at least 5 years of relevant experience
• Business Process design and engineering, Scrum/Agile methodology, Strong

Preferred Qualifications:
• Service Management and/or ServiceNow
• Scrum Certified

Required Education:
BA/BS degree or equivalent experience

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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