(800) 774-8036

Service Desk Support Coordinator

Orlando, FL
Date Added: August 11, 2021
 
Software Resources has an immediate contract job opportunity for on-site Service Desk Support Coordinator with a major corporation in Orlando, FL.

• On site position and will start off remote and then be a Hybrid role when offices reopen
• Training will be On-site

• Provides customer service as the primary interface between Parks Technology and the business. Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software. Communicates ticket updates, ETA's, resolution explanations and outage notifications with the business.
• Resolves user permission issues on multiple systems including, but not limited to, ISeries, Windows, VPN and industry standard applications. Resolve issues including application errors, Outlook issues, and Point of Sale problems. Assist users that experience printing issues and escalate when necessary.
• Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training.
• May be required to perform daily and weekly scheduled AS400 operations procedures including, but not limited to, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring.
• Create and submit Knowledge Base articles for review which will be used to provide quicker customer support in future interactions. These articles may be technical and non-technical in nature.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. • Perform other duties as assigned

Qualifications:
  • Provides full first-level 24/7 support over the phone and email for all Orlando team members as well as 3rd party vendors and remote users.
  • Includes troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues.
  • Periodically participates in creation of knowledge articles.
  • May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.
Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!
 
 

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