(800) 774-8036

Senior VoIP Engineer

Orlando, FL
Date Added: July 08, 2022
 
Software Resources has an immediate, long term contract job opportunity for a Senior VoIP Engineer​ with a major corporation in Orlando, FL.

• On call rotation needed for this position (on call every other weekend)
• Versed in voice technology – special border patrollers, set protocols, set routing protocols
• Has ADP or interactive voice response systems experience
• IVR Knowledge
• Some Cisco experience/knowledge is a plus
• Supporting the guest contact center
• Work independently
• Give and take direction – will have a JR individual under them
• Decision making skills
• Have a ASTA certification – have been certified
• 5-6 years experience in a buyer provisioning
• Network background – understand network routing is plus

POSITION SUMMARY:
This position focuses on designing, managing, and supporting the stability, reliability, security, and performance of the Avaya VoIP infrastructure. This includes the Avaya Call Manager, Voicemail, and other services. The Sr. VoIP Engineer – Avaya will also manage the integration between the Avaya system and the Cisco VoIP system. The Sr. VoIP Engineer – Avaya will provide day-to-day support, proactive maintenance, and collaborate with third-party vendors. This position will provide tactical solutions, and develop strategic direction, roadmap design, installation, and configuration of all IP-based telephone systems/services. Supports business Telecom needs and requirements. Assists in the operational, strategic planning, and business continuity / disaster recovery solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Design, manage, and support the Avaya VoIP architecture including but not limited to the Session Boarder Controller, System Manager, and Gateways. Develop and maintain VoIP infrastructure documentation.
  • Manage and support business initiatives by collaborating and providing technical expertise with the business on new technologies and solutions. This includes 3rd party application integrations and support.
  • Support voice communication business needs. Practice telephony asset management, including maintenance of component inventory and related documentation and technical specifications information
  • Design, manage, and support VoIP mobility. Follow Disaster Recovery designs as per UPR-IT policies. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals.
  • Work with third-party vendors and Avaya Support Specialist implementation and system support.
  • Support VoIP integration with Cisco
QUALIFICATIONS:
  • Knowledge on Avaya Call Manager and all adjunct components
  • Knowledge of IX Messaging, AEP, VOIP, SIP Protocols and Call Routing
  • Cisco experience preferred
EDUCATION:
High school degree or GED is required. Bachelor’s degree or Master’s degree preferred.

EXPERIENCE: 5+ Years Avaya VOIP Engineer
  • 7+ Years Telecommunication Administration and Provisioning
  • Experience in a technical support role
  • Or equivalent combination of education and experience
SPECIFIC QUALIFICATIONS, SKILLS & ABILITIES:
  • ASTA Certified
  • Strong active listening, communication, and collaboration skills
  • Customer-service focused
  • Ability to provide full Avaya system and application design, management, and support
  • Ability to identify capacity and performance issues to ensure uninterrupted service
  • Ability to support business initiatives and project serving as a technical lead


Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.

We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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