(800) 774-8036

Remote Client Support Specialist

Century City, CA
Date Added: March 23, 2021
 
Software Resources has a 100% Remote Client Support Specialist job opportunity for our client located in CA and FL.

We are open to EST or PST time zones— but prefer someone open to EST hours.


This is a 1+ year contract assignment with the potential to be extended long term.

Primary Function:
Dedicated technical support resource with priority to respond and manage participant platform inquires/issue. Provide a high level of support for the user experience and coaching team.

Essential Duties and Responsibilities:
  • Promptly and effectively communicate with Exec Coaching, GBO, and all other Program teams regarding questions and technical support requests for people participating in the various program offerings.
  • Resolve participant reported inquiries and issues with urgency and client-centricity. Effectively analyze the problem; determine the root cause; and provide resolution. If escalation is required, determine the proper channel, and monitor response for timely resolution. Provide follow up to all to confirm issue can be closed.
  • Track reported issues and recommend potential improvements to reduce future instances as appropriate.
  • Analyze and identify technical trends leading to early identification of system wide emerging issues to ‘get in front’ of the problem. Report findings to the appreciate team(s).
  • Create end user communication that identifies the issue, provides instructions about how to proceed, and identifies an ETA for resolution.
  • In depth product knowledge of the platform functionality from the user, coach, and engineering perspectives.
  • Identify creative solutions and workarounds to technical issues in order to create a ‘seamless’ client experience.
  • Participate in the design and product launch phase as new programs are rolled out.
  • Create and update documentation; provide training aids.
Requirements and Qualifications:
  • Ability to successfully work in a fast-paced, multi-tasking, small team environment
  • Strong communication, interpersonal and presentation skills
  • Demonstrated strong PC skills and familiarity with PC operating systems
  • Strong analytical, critical thinking and problem-solving skills
  • Ability to quickly understand complex or technical concepts
  • High-energy self-starter as well as collaborative team player
  • Effective, strong presentation and communication skills, both verbal and written

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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