(800) 774-8036

Programmer Analyst – Trade Services

Orlando, FL
Date Added: May 12, 2022
Software Resources has an immediate, long term contract job opportunity for a Programmer Analyst – Trade Services with a major corporation in Orlando, FL.


• Minimum of 3-5 years of work experience in IT, preferred in IT Support role
• Programming experience with .net
• SQl (note this team is not at database team but do use SQl)
• Supporting Web apps in the eCommerce world, required.
Previously Support airline ticket in a Web store would be a great fit (Airline ticketing is similar to what this team currently does daily)
• Previously supported apps that are vendor provided because the current ticketing system is vendor provided.

POSITION SUMMARY: The Programmer Analyst is responsible for providing day-to-day application support on the B2B sales platforms, collaborate closely with the Marketing & Sales, Trade and Park Operations partners on efforts that require Parks Technology involvement, including but not limited to: configuration, development, maintaining of the software applications, resolving and investigating root-cause for incidents, testing and debugging code, maintaining and modifying functionality within the applications as needed, etc. They will complete requests made business partners/3 rd party clients and respond to any incidents related to our sales applications within the established SLAs in order to ensure the best user experience. The Programmer Analyst will also setup and maintain system administration and configuration for software systems provided by vendors. The Programmer Analyst is responsible for preparing and updating software application documentation as needed.

  • Communicate with Parks Technology teams to assist in resolving problems with applications and software systems. Provide day-to-day application support on web applications. Periodically this includes after hours and weekend on-call support.
  • Collaborates in team environments and independently with 3 rd party clients, vendors, business partners and technology teams on projects & application support. Support 3 rd party clients during the onboarding process by providing technical guidance on B2B platforms, resolving any incidents they may experience during that process.
  • Analyze internal/external technical processes and/or functions, document findings, identify areas for improvement. Build and maintain system configuration of supported software systems adhering to defined standards.
  • Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement and general debugging.
  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
  • Proven analytical and problem-solving skills.
  • Understanding and ability to troubleshoot system interfaces/integrations, data extracts or translations
  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
  • Ability to write and understand technical documentation
  • Ability to manage a high volume of details with excellent accuracy
  • Proven track record meeting targets, objectives and deliverables
  • Ability to work collaboratively with cross-functional peers
  • Results oriented with a history of problem resolution and prevention
  • Handle sensitive/confidential matters professionally
  • Ability to communicate effectively with business and IT technical teams
  • Flexible and adaptable in regards to learning and understanding new technologies
  • Strong written, oral, and interpersonal communication skills
  • Ability to conduct research into software-related issues and products
  • Highly self-motivated and ability to work independently with minimal supervision
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrated ability to handle multiple projects and initiatives simultaneously
EDUCATION: High school degree or GED is required. Bachelor’s degree in Computer Science, MIS, Engineering or equivalent experience.

  • Minimum of 3-5 years of work experience in IT, preferred in IT Support role
  • Understanding of SQL database and query best practices including triggers, stored procedures and reporting using SQL Server Reporting Services preferred
  • Experience in Online Sales System (eCommerce) application support and web-based architectures are required. (HTML, CSS, Javascript, CMS Tools)
  • Qualified candidates must have a well-rounded background in DNS architecture, high availability / load balanced environment support, Windows Server / IIS architecture, and familiarity with configuring and maintaining .NET applications.
  • Experience working with an inventory management / entitlement system, like the Gateway Ticketing suite, is preferred.
  • Experience working with Salesforce systems is preferred. Ideal certifications would include Community Cloud Consultant, App Builder, and Platform Developer.
  • Experience working both independently and, in a team,-oriented, collaborative environment.
Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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