(800) 774-8036

Production Support Analyst

Celebration, FL
Date Added: August 04, 2022
Software Resources has an immediate, long term contract job opportunity for a Production Support Analyst with a major corporation in Celebration, FL.
Position is Hybrid/Remote in Celebration, FL.

Production Support Analyst – Maintaining Operational Reliability:
This role is responsible for maintenance, support and daily operations of the Customer Engagement (CE) modeling and analytics software applications. This role will ensure on a daily basis that CE model data flows and dashboard extracts are executing and up-to-date. The Production Support Analyst is responsible for diagnosing and resolving application issues in order to ensure optimal performance and usability for downstream CE system users.

Job Knowledge:
• Ability to research, analyze and resolve operational issues in a timely manner
• Provide root cause analysis to identify and proactively prevent future issues
• Demonstrable skill supporting Snowflake, Dataiku and Tableau SaaS operations to include flow, extract, and other scripting automation
• Build predictive models and machine-learning algorithms using tools such as Dataiku, DataRobot or Azure Machine Learning Studio to include Client models such as Decision Trees, Logistic Regression, and Random Forrest
• Experience with data mining techniques
• Strong knowledge of SQL, and Python
• Expert knowledge of dashboard development using Tableau Desktop
• Strong experience in working with large volumes of data to include integration and cleansing
• Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
• Skill in creating and maintaining technical documentation to include run book creation for routine or repeatable operations

Job Responsibilities:
• Monitor and maintain operational readiness and reliability of the CE operational systems
• Develop effective working relationships within the CE department and support teams of the CE operational platforms
• Develop automated processes and technical documentation in conjunction with departmental resources
• Actively own and coordinate issue resolution between departmental and support partners
• Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
• Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
• Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames

Basic Qualifications:
• Ability to develop effective working relationships
• Possessing excellent interpersonal skills to include teamwork, facilitation, and negotiation
• Ability to work independently or as part of a team to resolve issues
• Effective written and verbal communication skills
• Demonstrate an ability to work under pressure, manage competing priorities and meet or exceed expectations regarding issue identification, resolutions and communication.

Required Education:
Bachelor's or equivalent

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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