(800) 774-8036

Operations Desk Analyst

Burbank, CA
Date Added: October 05, 2021
Software Resources has an immediate job opportunity for a Remote Operations Desk Analyst with a major corporation in Burbank, CA.

Candidates are required to be fully vaccinated against COVID-19. Reasonable accommodations will be considered.

Location :
  • Prefers candidates to be in California or west coast time zone
  • 3 years experience in an operations desk (Tier 1 & 2) environment
  • Technologies: Microsoft Office
Description :
Reviews, analyzes, and evaluates information technology systems operations. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Basic Qualifications:
Knowledge of business processes
– Experience resolving Tier 1 and 2 tickets and escalation
-Experience with software and SAAS support
-Troubleshoot to resolution Windows, Mac and application software, PC, Tablets, Mobile Phones and commonly used browsers
• Ability to gain overview of applications / processes quickly
• Excellent communication skills – written and oral – Professional business writing
• Customer service focused, confident dealing with all levels of business users
• Excellent attention to detail to identify trends (users calls), reviewing documentation etc
• Team player – ability to support multiple application owners /(Product owners)
• Flexible attitude to support peak times, deadlines and to assist team members as required
• Must be able to work in a fast paced, delivery focused environment

Required Education:

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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