Helpdesk Technician (Level II)

Boca Raton, FL
Date Added: November 17, 2023
We are looking for a Helpdesk Technician (Level II) for an on-site direct hire/perm position with our client located in Boca Raton, FL.

This role with be 100% on-site for training and on-site 5 days a week. Hours are 8:30 a.m.-5:00 p.m. EST.

Our client, a leading investment management firm and is seeking a Helpdesk Technician (Level II) experience to directly support two senior finance executives by handling a wide range of administrative and executive-related tasks.

  • Initial point of contact for customers seeking technical assistance on site and remotely
  • Perform troubleshooting steps, to both on site customers and those located in remote offices
  • Build out and deploy Windows PCs and notebooks
  • Installation and maintenance of hardware and software
  • Printer and Copier maintenance
  • Assist with resolving a wide range of IT issues, including networking, and applications
  • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment (Heavy lifting of IT/Computer Equipment Required)
  • Able to maintain records, document, and manage tickets through Help Desk ticketing system
  • 4+ years customer support/help desk experience
  • Knowledge and experience with Windows 10
  • Knowledge and experience with Microsoft Office
  • Knowledge and experience with Active Directory and group policies
  • Knowledge and experience with iPhones
  • Knowledge and experience with Office 365, Azure
  • Knowledge and experience with VDI
  • Knowledge and experience with Powershell a plus.
  • Powershell knowledge is a plus but not needed and active directory experience is minor– password resets, adding/removing people from distribution lists and security groups, etc.
  • Experience with detailed documentation and ticketing
  • Ability to work independently and communicate clearly
  • Must possess strong troubleshooting skills
  • Ability to handle multiple projects simultaneously
  • Willingness to learn new systems and skills
  • Ability to define problems, collect data, establish fact, and draw valid conclusions.
  • Outstanding customer service skills and time management skills
  • Effective communication skills, both written and verbal
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally
  • AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at

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