(800) 774-8036

Help Desk Support Technician

Tallahasse, FL
Date Added: March 08, 2021
Software Resources has an immediate, contract job opportunity for a Help Desk Technician with a major organization in Tallahassee, FL.

Scope of Work:

The Client Technologies Technician will perform the following duties and responsibilities in this Helpdesk/TSC support position:

• Provide Tier one (1) software and hardware support;
• Use documented procedures and checklists to assist end users with technical issues;
• Use a ticket tracking system to log end user information and description of the issue;
• Escalate problems to Tier two (2) technical support; and
• Communicate with the end users regarding the status of the issue resolution.

NOTE: The TSC is open 24 hours a day, 7 days a week, (24×7); therefore shift start times and durations may vary each week.

Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.

The Department requires the candidate has the following experience, skills, and/or knowledge for this position:

• One (1) or more years of experience installing computer hardware and software including personal computers, printers, and peripherals in both a network and standalone environment;
• One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment;
• One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows OS's, Office, Outlook, and Internet Explorer;
• Knowledge of TCP/IP protocols; and
• Experience installing, diagnosing, and repairing hardware including scanners, hard drives, RAM, processors, CDRWs, DVDRW's, multimedia kits, and other peripherals.

NOTE: In addition to the above list, all selected candidates must successfully complete a Level II Background Check.

Preferred Qualifications:
The Department prefers the candidate has the following experience, skills, and/or knowledge for this position:

• Experience supporting computers in a criminal justice environment;
• Experience working in a call center environment; and
• Experience in Active Directory user administration.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!


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