(800) 774-8036

Field Service Analyst

Orlando, FL
Date Added: October 05, 2021
Software Resources has an immediate contract job opportunity for a Field Service Analyst with a major corporation in Orlando, FL.

Accountable for addressing business technology support needs within the Service Level Agreement. Responsible for support of hardware, software, and infrastructure technologies within our parks and resorts.

  • Basic Hardware Support. Ability to install, configure, and troubleshoot PC, POS, Kitchen, and ticketing hardware.
  • Infrastructure Support. Including network and LAN, troubleshooting data connections, installation, repair, and termination of data jack and cabling, performing wireless surveys, and port identification, IP Phone installation.
  • Basic Software Support. Ability to install, configure, and troubleshoot Point of Sale software including but not limited to Clarity, Galaxy, Sales App, and Virtual Line software.
  • Low-Voltage data cable work. Repair, terminate, replace as needed for POS, PC, and event locations.
Coordinating Fields Services functions to ensure resolution, routing and escalations are being properly applied. Maintain confidentiality of sensitive information such as financial, personal data and projects.

  • Experience with setup and support of PC, MAC, and POS systems.
  • Experience with Microsoft Windows 7 and above, Active Directory, Microsoft Exchange, and Office products.
  • Experience with setup and deployment of payment devices.
  • Experience using an industry standard ITSM (IT Service Management) tool for incident and request management.
  • Ability to work in a team environment.
  • Good verbal and written communication skills.
  • Strong customer service skills.
  • Ability to multi-task in a fast-paced environment and effective time-management skills.
  • Basic understanding of ITIL framework or service management practices.
  • Basic understanding of Cat5/Cat6 Low-voltage cabling and termination.
  • Basic understanding of Local Area Networking.
  • Basic understanding of AV equipment for conferencing.
EDUCATION: High school degree or GED is required. Technical school is preferred. Associate’s degree (AA) is preferred.
Other: Military classes or equivalent training.

  • 1+ year or more experience in Field Services or PC Support related field.
  • Experience of Cat5/Cat6 Low-voltage cabling and termination
  • Experience of Local Area Networking
  • Or equivalent combination of education and experience.

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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