(800) 774-8036

Field Service Analyst

Orlando, FL
Date Added: April 29, 2022
Software Resources has an immediate, long term contract job opportunity for an on-site Field Service Analyst with a major corporation in Orlando, FL. 

JOB SUMMARY:  Responsible for ensuring computer needs of the organization are met, including PC, Ticketing POS, Merchandise POS, Food POS, Kiosks, Tablets and/or  equipment to be announced.  Duties include consulting with users, Tier 2 (advanced) trouble-shooting problems, implementing solutions, training, documentation, and follow-up.  Assist with the installation of desktop and POS computer-related hardware and software. Assist with special projects as required. Responsible for maintaining POS inventory for Merchandise, Ticketing, Foods, Kiosks and PC's.  Responsible for testing and tracking of all equipment.
  • Perform PC, and Point of Sale hardware installation and support analysis, as well as testing and installing new software.  Use problem management and request-for-service systems to receive work assignments and to input resolution of work assignments.
  • Provide main support for special projects and events in the early stages of planning, staging, testing, installing and support while meeting our Service Level Agreement for these events and projects.
  • Provide assistance to users on escalated incidents ensuring fast and accurate response. Escalate and update Incidents per documented process.  Provide network analysis of issues if required, and escalate within the IT organization to resolve. 
  • Document and track all software, license and hardware to maintain inventory control.  Testing return merchandise authorization and completing procedure for introduction back into circulation.
  • Organize assigned restorations and requests effectively to meet Service Level Agreement and balance these with events and special projects.
SCOPE:  Coordinating Fields Services functions to ensure resolution, routing and escalations are being properly applied.  Maintain confidentiality of sensitive information such as financial, personal data and projects. They will be required to conduct Inventory of items through the return merchandise authorization process.
  • Strong customer/team interaction skills
  • Excellent verbal and written communications skills.
  • Detailed oriented.
  • Ability to multi task in a fast-paced environment.
  • Ability to comprehend issues involving little to no concrete variables in non-standard situations as well as problems that are undocumented.
  • 2-3 years knowledge of personal computers, networking, Microsoft Windows OS, and Active Directory. Microsoft Office products and various other types of Office programs a plus, Knowledge of various Point of Sale applications a plus.
  • Ability to comprehend the work flow as needed during the day or event. Requires the use of sound business judgment in coordinating the requirements of the various user group(s) in the business.  
  • Ability to read, interpret and create technical documents and effectively present information for one-on-one and small group situations to VP's, customers, clients, and other employees of the organization.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:  High school degree or GED is required.  Bachelor's degree is preferred.  Other:  Military classes or equivalent training.
EXPERIENCE:  2–3 years experience preferred in the Personal Computers and Point of Sale support field and/or customer service related area. Formal training in IT related applications or equivalent work experience.
ADDITIONAL INFORMATION:  Job requires person to walk and be on their feet for extended periods of time.  Conditions vary from season to season as 90% of the work is field work on the spot in the parks.  Heat, humidity, rain, wind, cold, pollen, a/c and varying temperatures are part of the conditions the job requires to complete tasks.  Work area's range from bench, table, desk, counter, floor, portable stand, Kiosks, mobile cart in place at venue or location.  Call pace is very fast and varies from area to area, recognition of issues needs to be weighed against other competing issues.  Hours of positions cover from prior to park opening to all venues close of business and operation and then Field Services closes shop after locations are dark.  Travel opportunity maybe available for training, assisting partnering parks and/or growing support roles.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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