(800) 774-8036

DTOC Analyst (Remote (NIGHT SHIFT 4AM-4PM PST)

Seattle, WA
Date Added: November 19, 2021
Software Resources has an immediate, long term contract job opportunity for a Remote DTOC Analyst in Seattle, WA.

Schedule: 4am – 4pm WED-SAT Back Days, PST hours. Hybrid on-site & remote.

Description :
A Technical Operations Center (DTOC) Analyst works as part of a team of Analysts on a shift basis. Analysts are responsible for following documented procedures and scheduled tasks that underpin services provided by the DTOC.
These services include:
* Level 1 Infrastructure Triage for Linux and/or Windows based server systems
* First Responder on Monitoring Alerts and Incident Notifications
* Functional System Validation
* IT Incident Conference Call Support and Documentation

Basic Qualifications:
Perform initial triage of server infrastructure issues
• Proactively monitor key business applications and services using system monitoring tools and escalate as needed
• Identify and escalate potential business impacting issues following documented work instructions
• Perform connectivity and functionality tests for critical business applications and services
• Provide active logging of activities that occur on conference calls during significant IT Incidents
• Engage requested support resources from additional teams following documented procedures during conference calls for significant IT Incidents
• Document and maintain common symptoms, incident recovery steps, and standard application activities in knowledge base
• Complete ad hoc assignments per direction from Service Availability Managers or DTOC executives. Strong customer service orientation
• Solid interpersonal skills for written and oral communications
• Ability to manage multiple priorities in a fast paced environment
• Be capable of independent, situational assessments and be able to make informed decisions based on available data
• Ability to demonstrate knowledge of products, services and brands

Technical Skills:
• Experience troubleshooting issues related to Linux or Windows Server OS
• Solid understanding of key IT infrastructure architecture technologies (networking, database, servers, storage)
• Experience in an application testing and/or application support environment a plus
• Experience with event management tools a plus
• Experience in creating technical support documentation a plus

Preferred Qualifications:
ITIL Foundations a plus
• One or more of the following certifications is desired: CompTIA Linux+ Certification (or other Linux Certifications); Microsoft Technology Associate (MTA); Microsoft Certified Solutions Associate (MCSA); or other Windows Certifications a plus

Required Education:
Associates or Bachelor’s degree or equivalent experience

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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