(800) 774-8036

Data Analyst, Subscriber Operations

Albany, NY
Date Added: September 01, 2021
Software Resources has an immediate job opportunity for a Remote Data Analyst, Subscriber Operations.

Duration: 12 months
  • Experience in billing, commerce, and/or customer data at a DTC SVOD company or other subscription services. 
  • Knowledge and experience in a subscription-based environment is really helpful.
We are looking for Data Analysts to join our Business Operations team to support the reporting and operational business processes. The role will help execute operational processes related to our subscriptions, subscribers and commerce operations. You will also help visualize and develop analysis and executive reports that enable transparency and quick insights into key business challenges, incidents and issues. This role requires acute attention to detail, a strong sense of accountability, collaboration skills and hands-on experience with sourcing, enriching, analyzing and reporting data. You will be working on data analysis, data investigations and the delivery of files, queries and data sets to other teams across the business for operational execution.

The Business Operations team is tasked with critical areas of operating the growing Streaming organization, including program management of major business initiatives, effective communication and reporting across the organization, and implementing procedures and processes to help Streaming Services run efficiently and at scale. This team collaborates cross-functionally across the Streaming organization, as well as groups and stakeholders from business units across The Walt Company to deliver reliable and effective processes and procedures at scale. Finance, Product, Marketing, Engineering and Analytics teams will be your partners to execute. The team's work drives the development of business and operational plans that are expected to be efficient, effective and highly accurate.

– Create, deliver and continuously improve our processes for delivering operational data files to address all types of subscriber and commerce operations – from refund processing to understanding the key performance of critical product operations.
– Partner with Finance, Data, Product and Engineering teams to deeply understand the commerce flows, and the underlying transactional systems behavior.
– Translate reporting and operational process needs into technical specifications, including calculations, custom groups, parameters, filtering criteria and/or aggregations.
– Partner closely with business stakeholders to identify and unlock opportunities to drive subscriber growth, and identity recurring process improvement opportunities.
– Analyze and report key data quality health KPIs through regular metric monitoring and revise as needed as the number of datasets and critical systems expand.
– Provide input and requirements to the Data analytics team on dashboards, services and monitoring tools for improved efficiency.
– Analyze subscriber and behavior data to identify patterns, uncover opportunities, and create common understanding of how people are interacting with the platform and content, in response to specific projects or issues.

Basic Qualifications:
– Hands-on analytical work experience with SQL
– Proficiency with SQL
– High familiarity with data platforms and applications such as Databricks, Jupyter, Snowflake, Redshift, Airflow
– Expertise manipulating large and diverse data sets, interpreting data trends and using a multitude of disparate data sources and tools
– Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
– Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleanse, and validation)
– Perform root-cause analysis to identify patterns in financial and customer data sets, including subscriber acquisition and retention metrics
– Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with the possible solutions, document the changes, and communicate organizational impact
– Ability to evaluate risks and provide recommendations in a timely manner
– Explain data anomalies, develop data visualizations and reporting to drive key messaging and recommendations
– Familiarity with data exploration and data visualization tools like Tableau or Looker
– Ability to think strategically, analyze and interpret market and consumer information

Preferred Qualifications:
– Experience in the streaming media industry or other subscription-based service
– Experience in the technology industry, knowledge of data products

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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