Customer Support Analyst

Jacksonville, FL
Date Added: June 10, 2024
Software Resources has an immediate, contract job opportunity for a Customer Support Analyst with a major organization, on-site in Jacksonville, FL.

Scope of Work:

This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring.

Either certification is REQUIRED:
  • The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.
Specific Requirements:
  • Associate's degree, or 2 additional years equivalent experience.
  • 2+ years / Related experience / supporting current windows desktop technologies, local area networks, and some exposure to Microsoft server. Four years of education and/or experience in information technology as described in the primary duties and responsibilities section, which includes a minimum of two of those four years of practical hands-on experience.
  • Requires periodic work during evening/weekend hours to provide support and project implementation.
  • The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.
  • Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Sherriff's Office
  • A valid driver's license is required and must be maintained during employment
  • Audio and Visual evaluations and installations – a plus
  • Perform employee onboard and offboarding procedures
  • Conduct lifecycle replacement of computers, laptops and thin clients
  • Deploy, upgrade and manage mobile devices
  • Install, deploy and support a wide range of PC hardware and PC related applications, Windows and Mac
  • Interact with users in-person daily on technology use, ITIL accepted practices and issue resolution.
  • Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes
  • Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
Job Specifications:
  • All current Microsoft Desktop Operating Systems (Latest current OS)
  • Proficiency with Microsoft Office Suite
  • Exposure to Microsoft Windows Server (Latest current OS)
  • Active Directory Account Management, Group Policy within the Windows Desktop
  • Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, wireless etc.)
  • Experience with multi-user remote access technologies preferred, but not required.
  • A+ and N+
  • Audio and Visual experience a plus
  • Flexibility to accommodate after-hours and weekend client and team member needs
  • Strong communication skills both verbal and written
  • Excellent customer service skills
  • Ability to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long- term impact
  • Excellent written and verbal communication skills required.
  • Must be able to obtain CJIS certification.
  • Valid Florida Driver's License.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at

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Stay Protected : Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any job offer or inquiry by calling us at 407-515-6020. Do not respond to unsolicited requests without verification.
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