(800) 774-8036

Computer Support Specialist

Orlando, FL
Date Added: September 22, 2022
 
Software Resources has an immediate, contract job opportunity for a Computer Support Specialist with a major corporation in Orlando, FL.

Schedule: The schedule is an AM shift and can be flexible on the days the contractor works. EX – Mon-Fri, Tues-Sat, Etc.

• Windows 10, POS experience, Kitchen, and ticketing hardware
• Focus more on Laptop support with deployment and imaging.
• Customer service/ working directly with customers
• Good communication and soft skills
• On-site work for this position
• Open availability for the scheduled work

Provides basic first-level, 24/7, support over the phone and email for all Orlando team members as well as 3rd party vendors and remote users. Includes troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues. May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides customer service as the primary interface between Parks Technology and the business. Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software. Communicates ticket updates, ETA's, resolution explanations and outage notifications with the business. 40%
• Resolves user permission issues on multiple systems including, but not limited to, ISeries, Windows, VPN and industry standard applications. Resolve issues including application errors, Outlook issues, and Point of Sale problems. Assist users that experience printing issues and escalate when necessary. 30%
• Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and UO custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training. 20%
• May be required to perform daily and weekly scheduled AS400 operations procedures including, but not limited to, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring. 10%
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

Qualificatiosn:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
• Experience in a customer service support role.
• Experience and knowledge of supporting networked computer systems, Windows 7 and above operating systems, Active Directory and Microsoft Office 2010 and above. Preferred knowledge of Point of Sale systems, VPN and ISeries/AS400.
• Experience and knowledge of computer and computer related hardware devices. Including desktops, laptops, tablets, smartphones and point of sale devices.
• Experience and knowledge using an industry standard Information Technology Service Management (ITSM) tool for logging issues and requests.
• Strong customer/team interaction skills.
• Good verbal and written communication skills.
• Detail oriented.
• Pleasant phone voice and demeanor.
• Ability to multi-task in a fast paced office environment.
• Professional Business communication and interpersonal skills.

EDUCATION: High school degree or GED is required. Associate's degree (AA) is preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS: CompTIA A+ and/or Net+ certifications or comparable is preferred.

EXPERIENCE: 1+ years of experience in Customer Service or Retail service environment or equivalent combination of education and experience. Service Desk experience preferred.

ON-THE-JOB TRAINING: Minimum of two weeks on the job training required.

ADDITIONAL INFORMATION: Works with 3rd party vendors, remote users and communicates with customers including, at times, executives. Solid written and verbal skills are a must.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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