Commerce Operations Messaging & Eligibility Manager

New York, NY
Date Added: March 29, 2024
 
Software Resources has an immediate job opportunity for a Commerce Operations Messaging & Eligibility Manager in New York, NY. This Hybrid role is on-site Monday – Thursday and Fridays are remote.

Duration:
12 month(s) with the potential to extend

Description:
Commerce Operations Messaging & Eligibility Manager (P3 Manager)
Direct to Consumer team oversees the streaming businesses within the company’s Entertainment helping to bring the Company’s best-in-class storytelling to fans and families everywhere.
• Work with Commerce Operations Manager and cross functionally to ensure successful launches for several commerce initiatives
• Own end to end processes of commerce messaging and offer eligibility
• Lead end to end validation efforts for all messaging sends, in partnership with Product and Engineering
• This person will work closely and collaboratively with internal stakeholders across Marketing, Commerce, Customer Service, Engineering, Legal, Finance, Data, Analytics and Product teams
• The role will also require global collaboration across regional teams to support the global expansion of Streaming products and related global remit of the Commerce Ops team
• The ideal candidate is a highly organized self-starter with strong communication skills, excellent attention to detail and accuracy and ability to concurrently manage multiple work streams and projects

Responsibilities:
• Create new and maintain existing user cohorts across several businesses
• Decipher Product requirements and configure specific cohorts of users to receiving messaging
• Own complex matrix of offer eligibility in sign up, switch and cancel/save flows
• Configure and associate offer eligibility cohorts
• Configure relevant offers to receive messaging
• Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. This documentation can include but is not limited to:
○ Offer, transition and cohort tracker
○ Subscriber count tracker
○ Source-of-truth process documentation
• Operational support for launches of new territories or product features, which may be outside of business hours
• Attend meetings with Commerce Ops lead to strategize, gather requirements and troubleshoot all involved projects
Create new offers when workload of larger Commerce Operations team requires

Basic Qualifications:
• 4-6 years work experience
• Excellent project management, organizational, and communications skills
• High proficiency in Google Office Suite, particularly Google Slides. Highly adept at creating professional visualizations of data, processes and information
• Proficient with project management software such as Atlassian JIRA, Confluence and Airtable
• Ability to work internationally across time zones and regions, with a mindset towards global scalability
• Highly effective oral and written communication and problem-solving skills
• Exceptional interpersonal skills and ability to develop strong working relationships
• Ability to navigate a matrixed organization and a global network of internal and external partners
• Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses

Preferred Qualifications:
• Digital subscription business and/or entertainment industry experience a plus
Commerce or messaging-related experience preferred but not required

Required Education:
Bachelor’s degree in Business Administration or related



Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients’ hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/


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