(800) 774-8036

Audio-Visual Support Technician

Ocoee, FL
Date Added: November 18, 2020
Software Resources has a contract job opportunity for a Audio-Visual Support Technician with a major organization in Ocoee, FL.

At least 3 years of customer facing experience and a minimum of 1 year.

Scope of Work:
We are currently seeking an Onsite Audio-Visual Support Technician with strong customer-facing abilities. This candidate will support all audiovisual needs and end-user technologies. This position will support all audiovisual needs and end-user technologies as well as provide services which include equipment installation, equipment set-up, testing, technical documentation, and training. Excellent customer communications skills combined with strong AV technical background required. This is not a Help Desk or Customer Support role handling calls for Network, Desktop, or other IT issues. However, knowledge in these areas as they relate to Audio Visual and video conferencing support is required. This position REQUIRES in-depth knowledge of AV technologies.

Primary Job Duties / Responsibilites:
  • Participate in team projects, meetings, and assignments.
  • Responsible for identifying AV hardware and software needs.
  • Responsible for Troubleshooting Tier 3 level AV problems.
  • Responsible for coordinating the use of Audio-Visual equipment with Tier 1 teams and providing documentation.
  • Responsible for Connecting, managing, and monitoring the Audio-Visual video teleconference bridges.
  • Install and Test Audio-Visual equipment and work with developers to ensure system features and software work as expected.
  • Provide routine and emergency maintenance services for all conferencing systems.
  • Establish, conduct and document scheduled monthly and weekly system tests.
  • Responsible for reading and following the Department’s Procedures and Policies
  • Responsible for understanding and enforcing the Department’s Policies and Procedures.
  • Responsible for documenting solutions to Technology issues.
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
  • Responsible for tracking incidents in the service desk ticketing systems.
  • Responsible for creating/tracking Property Management Reports (PMRs) for IT equipment transfers / relocation.
  • Perform other related duties, as assigned.
  • Ability to lift to 50 pounds
  • Flexibility to work hours between 7:00 AM to & 6:00 PM Monday through Friday with after hours on-call rotation assistance in the evenings and weekends. Also remain flexible to work other hours, as assigned for business continuity.
The ideal candidate should possess the following:
  • Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment
  • Crestron, Extron, and CTS-I certifications preferred
  • Proficiency in Microsoft Office 365
  • Knowledge of multiple Virtual Meeting platforms such as Teams, Zoom, WebEx, Adobe Connect.
  • Excellent communication skills
  • 3-5 years in an onsite client service role
  • Customer Driven
  • Detail Oriented
  • Time management and organizational skills
  • Analytical Problem Solver
  • Self-Motivated
  • Team Player
  • Works independently and / or on a team. 10% Travel.
Associate Degree or Technical Institute Degree/Certificate in Audio Visual technologies, or related fields. Or Equivalent work experience.

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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