Atlassian and Jira Administrator (Hybrid)

Glendale, CA
Date Added: May 22, 2023
We are looking for a Atlassian and Jira Administrator for an entertainment giant in Glendale, CA. Candidates must be able to work in the Glendale or Anaheim, CA offices.

18 month(s)
Pay Rate: $63-69 per hour DOE

Candidates must have in depth hands-on experience with Jira and experience with at least 10,000 users

Looking for an experienced Atlassian Administrator to support T&D MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications.

The Atlassian Administrator will be working under the technical direction of the T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team.

• Create, manage, and support all administrative functions associated with the Atlassian product suite
• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
• Support all teams across the organization that use our Jira instance to manage their work
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
• Serve as subject matter expert for Atlassian products
• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
• Install, manage, and administer Jira and Confluence plugins/applications
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
• Work with Product Manager to document and publish user guides (training material) and best practices
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
• Refine current Jira processes to be more streamlined and uniform for teams
• Execute Production deployments during non-business hours
• Must have customer service driven mindset with strong relationship building skills

Basic Qualifications:
****In depth experience of Jira Administration*****

4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions)
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration and SQL skills
• Jira Advanced Roadmap experience is a plus
• Process governance experience or strong automation workflow knowledge
• Working knowledge and coding/scripting experience using Python or Groovy
• Experience with REST API and JSON
• Proven track record with Atlassian plugin installations and upgrades
• Hands-on experience supporting Atlassian tools in on-prem or AWS environments
• Experience with Agile methodology lifecycle
• Excellent time management and prioritization skills
• Ability to work in a collaborative, team environment
• Strong analytical and problem-solving skills
• Proficient in both verbal and written communication in English and attention to detail
• Strong interpersonal skills to communicate with stakeholders

Preferred Qualifications:
• One or more Atlassian certifications is a plus
• Experience with Grafana, Splunk and other monitoring and reporting tools
• Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and the Bob Swift suite.

Required Education:
Bachelor’s Degree or equivalent experience

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at

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